Request other IT service with Care Team Operations for IT
Request IT service for non-EMR issues using the Request other IT service catalog item from the Care Team Portal.
Before you begin
Role required: sn_hco.care_team_member
Procedure
In the Care Team Portal, navigate to Create a request > Request IT service > Request other IT service.
Fill in the following fields.
| Field | Description |
|---|---|
| Unit | The unit associated with this IT request. |
| Asset model | The asset model of the device experiencing an IT issue. |
| Asset tag or serial number | The asset tag or serial numeric value associated with the device experiencing an IT issue. |
| Identified asset | |
| Short description | A short summary of your issue. |
| Describe your request in detail | Add a detailed description of the IT issue occurring. Provide as much relevant information as possible. |
| Urgency | The urgency of this issue. Options are:- 1 - High - 2 - Medium - 3 - Low |
| Contact person | The associated contact for this request. |
| Phone type | The phone type associated with the contact number. Options are:- Business - Mobile - Other |
| Contact number | The phone number of the associated contact for this request. |
- Select Submit.