Configure request parameters for EMR systems
Define parameters to include EMR variables from an EMR system in a ServiceNow service request.
Before you begin
Role required: sn_ind_rmt_help.admin or admin
About this task
Parameters are EMR variables defined in an EMR system that enrich a service request.
You can also create system-specific parameters as remote request parameters to send data as EMR variables that are automatically populated on the help form of a request. For example, you can use a system-specific parameter to store the workstation or environment setting for a user.
Procedure
Navigate to All > EMR Help > Administration > Request Parameters.
In the Remote Request Parameters list, modify an existing parameter or create another parameter.
- To modify an existing request parameter, select the parameter in the ID column of the Remote Request Parameters list.
- To create another request parameter, click New in the Remote Request Parameters list.
- On the form, fill in the fields.
| Field | Description |
|---|---|
| ID | Unique identifier for the parameter made available to an EMR system. Note: You can't modify an ID after the request definition is created. |
| Name | Name to identify the request parameter. |
| Active | Option for activating the request parameter. |
| Source system | EMR system to which the parameter is mapped. The source system types with which the parameter can be associated are:
|
| Sensitive data | Option to indicate that the parameter contains sensitive data. |
Save the remote request parameter settings.
- To save a new parameter, click Submit.
- To save the changes to an existing parameter, click Update.
- If you have created a new request parameter, add an equivalent column in the Remote Request Data [sn_ind_rmt_help_request_data] table or its extended child data table.
Note: If a column for an EMR variable already exists in the data table, you can reuse the same column instead of creating another column. For example, if you have multiple EMR systems with a few common EMR variables, you can map the common variable from different EMR systems to the same column in the data table.