Assign roles for EMR Help users
Assign roles to control access to features, capabilities, and data in the EMR Help application.
Before you begin
Role required: admin
About this task
Users with the roles listed in the following table can use the EMR Help application.
| Roles | Tasks |
|---|---|
| sn\_ind\_rmt\_help.admin | Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer. |
| sn\_ind\_rmt\_help.requester | Submit and monitor a ServiceNow service request from within an EMR system. |
| sn\_ind\_rmt\_help.fulfiller | Fulfill EMR Help requests with read-only access to EMR-captured incident data. Note: Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn_ind_rmt_help.fulfiller role to identify EMR Help fulfiller licenses. |
| sn\_ind\_rmt\_help.viewer | View details of the EMR data associated with a ServiceNow service request. Note: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident_data] table. |
Procedure
Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.