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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Tables installed with Care Team Work Management

The following tables are installed with Care Team Work Management.

Care Team Case

The Care Team Case [sn_cto_case] table generates cases pertaining to care team internal operations at the unit level.

It extends the Healthcare Operations case [sn_hco_case].

For information on the Healthcare Operations case, see Healthcare Operations Case overview.

FieldTypeDescription
NumberStringUnique identifier for the case.
Short DescriptionStringBrief description of the issue in 160 characters.
DescriptionStringDetailed description of the issue in 4000 characters.
CategoryIntegerDifferent classifications of issues that are reported.
Healthcare locationReferenceHealthcare location from where the issue is being reported.
LocationReferenceCommon location mapped to the healthcare location.
StateIntegerPerson assigned to perform the task.
PriorityIntegerSequence in which the case should be resolved.
UrgencyIntegerSpeed at which the case should be resolved.
ImpactIntegerLevel of disruption caused. Indicates the size of issue.
Opened byReferenceThe user who submitted the case.
Primary contactReferenceThe user for whom the case is created.
Assignment groupReferenceThe assignment group of the user that fulfills and resolved the request/issue.
Assigned toReferenceThe user that fulfills and resolves the request.
Requesting organizationReferenceThe service organization of the requestor.
Supporting organizationReferenceThe service organization that fulfills the case.
ServiceReferenceService definition linked to the case.

Care team task

The Care Team Task [sn_cto_task] table generates tasks attached to care team cases.

It extends the Work order task [wm_task] table.

References Healthcare Location [sn_hcls_location] to associate the relevant healthcare location with tasks for fulfillment.

FieldTypeDescription
Opened forReferenceThe user who fulfills the care team task.
ParentReferenceParent work order.
StateIntegerState of care team task.
Assigned toReferenceThe user that fulfills and resolves the request.
Short descriptionStringShort description of the care team task.
NumberStringNumber of care team tasks.
ServiceReferenceService definition linked to the case.

Healthcare orchestration case

The Healthcare healthcare orchestration case [sn_hco_orchestration_case] table creates a case to track the progress of work across multiple healthcare organizations with multiple care team cases.

Requires the Healthcare orchestration plugin.

Field Type Description 
Short description String Short description of the orchestration case.
Priority Choice Sequence in which the case should be resolved.
Service definitionReference The service type of case.
Requesting organization Reference The organization of case requestor
Supporting organization Reference The organization of the person assigned to fulfill this case.
Assigned to Reference The person this case should be assigned to.
Requested byReferenceThe person who created this case.
Assignment groupReferenceAssignment group associated with this case.
NumberStringCase number.
Due dateDate timeDue date for the case.
StateChoiceOptions are:- Open - Work in progress - Closed - Canceled

Healthcare orchestration task table

The Healthcare orchestration task [sn_hco_orchestration_task] table creates task to track any work that required for fulfilling an healthcare orchestration case.

Healthcare orchestration task (extended from CSM Task): the coordinator’s own activities that support the healthcare orchestration case (e.g., communications, reviews).

Requires the Healthcare orchestration plugin.

Label Type Details 
Short description String Short description of this task.
Priority Choice Sequence in which this task should be resolved.
StateChoice Current state of the task.
Assigned to Reference The person to who this task is assigned.
Requested byReferenceThe person who created this task.
Assignment groupReferenceAssignment group associated with this task.
DescriptionTextA detailed description of this task.
NumberStringTask number.
Due dateDate timeDue date for this task.