Add custom record producers to the service catalog in Care Team Operations for Facilities

Add custom record producers that you've configured into service catalogs in Care Team Operations for Facilities.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Record Producers.

2. Select New.

3. Set the table name to Healthcare Facilities Case [sn_cto_facilities_case].

4. In the Accessibility tab, set Catalogs to Facilities service.

5. Set the Category field to the desired service category.

6. Add in the following common variable sets.

   Title	Description
   Facilities location set	Contains a reference to the common location field to confirm that Facilities support agents can view where support is needed.
   Facilities priority set	Contains a reference to the Priority and Available Start fields.
   Facilities description set	Contains a reference to the Description field.

7. Add in the following catalog client scripts.

   Catalog client script	Description
   Populate Facilities session param	Enables tokenized data to be captured when launched inside of Epic Hyperspace.
   Clear location on unit change	Clears the location field when the requesting unit is changed so that only locations associated with the current unit are shown.

8. Fill in other fields as needed.

9. Select Save.

Result

You have created a custom record producer for use with Care Team Operations for Facilities.