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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Modify state decision tables in Care Team Operations for Environmental Services

Use Decision Builder to change the state mappings for cases and incidents work orders in Care Team Operations for Environmental Services.

The Healthcare Environmental Services case state sync map displays all current mappings between Healthcare Environmental Services case and work order states.

To modify these state mappings, see .

To learn more about decisions tables, see and .

The source table aligns with the input state and the destination table aligns with the output state.

These values can be found in the Dictionary Entry for the State field.

Healthcare Environmental Services case state default values

LabelValue
Cancelled7
Open10
Closed3
Awaiting info18
New1
Work in Progress2
Resolved6

Work Order state default values

LabelValueSequence
Cancelled710
Assigned166
Awaiting Approval111
Draft10
Closed Incomplete49
Qualified104
Closed Complete38
Awaiting Qualification153
Scheduled125
Approved132
Work in Progress187