Public Sector Digital Services \(PSDS\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source
Using Public Sector Digital Services
Learn how public sector agencies help constituents and businesses with digital services and resolve their issues.
Government Service PortalReport issues, request public records, search for information, and seek assistance from a government service agent— all within a customizable interface.PlaybooksGuide government agents through the lifecycle of a license and permit, social benefit program, government record, public information, or non-emergency service request case.CSM Configurable WorkspaceSet up CSM Configurable Workspace and expand the Workspace UI to optimize agent government service processes.PortalsA one-stop shop to manage and submit public service requests, or applications.Virtual AgentUse Virtual Agent to create chatbot conversations tailored to public sector use cases.Mobile AgentEnable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.Now AssistUse Now Assist for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.