Configure the Public Sector landing page with UI Builder

Use the UI Builder to change certain fields in the Public Sector landing page of the CSM Configurable Workspace.

Before you begin

Role required: admin

About this task

The Customer Service Management (CSM) landing page gives agents an overview of their new, assigned, and high-priority cases, plus the cases assigned to their groups. Replace certain fields in the landing page with fields relevant to Public Sector Digital Services. You can also add or change other fields as needed. For more information on using UI Builder to modify pages, see Work with pages.

Procedure

1. Navigate to All and in the filter, enter UI Builder.

2. Select UI Builder.

3. Navigate to the Customer Service Management (CSM) landing page:

   1. In the list of My experiences, select the CSM/FSM Configurable Workspace.

   2. In UI Builder, navigate to Page > Landing Page and select CSM Landing Page.

3.  In the message displayed at the top of the page, select **Edit in original scope**.

1. In the Customer Service Management (CSM) landing page, select the My active cases component and in the Config tab of the Configuration pane, delete the account field from the Columns.

1. Add the Constituent field:

   1. In the Configuration pane, select +Add in the Columns list to open the field chooser.

2.  In the Choose a field list, select **Consumer** > **Constituent**, then select **OK**.

3.  In the Configuration pane, rearrange the columns by moving **consumer.constituent** below **short.description**.

1. Repeat Steps 3 and 4 to change the My Team’s cases component.

2. Make other page changes as needed.

3. Select Save to save the landing page changes.

Parent Topic:Set up the CSM Configurable Workspace for Public Sector Digital Services