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Government Service Portal › Portals › Use › Public Sector Digital Services \(PSDS\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Track the status of a public service request from the Government Service Portal

Monitor the status of a case that you submitted through the Government Service Portal in Public Sector Digital Services. On the case page, you can see when the case was created, when it was last updated, and whether it’s awaiting a response from you or from an agent.

Before you begin

Role required: constituent, business_contact, business_partner

Procedure

  1. Navigate to the Government Service Portal.

  2. In the Government Service Portal header, select Your Cases.

    The following table lists the case categories that are visible:

CategoryDescription
All CasesList of all cases.
Action NeededCases in the Resolved state that are awaiting a constituent response.
Your CasesCases that haven’t yet been submitted for resolution.
Your RequestsCases that have been submitted for resolution and are awaiting an agent response.
Your Service RequestsAll service request cases that a user has access to. The Service Requests list shows the following fields:- Service Request Number - Short Description - Constituent - Business - Business Contact - State - Reported on

  1. Under Your Cases, select the case number that you want.

    The following table describes the fields that are displayed:

FieldsDescription
TimelineVisual display that shows when the case was created and when it was last updated.
StateCurrent status of the case for the given stage. For a detailed explanation of each case state, see Government Service Portal Case states.
Constituent, Business, or Business ContactContact information for the reporting party.
ServiceType of service being requested.
StagePhase through which a case moves. For a detailed explanation of each case stage, see Government Service Case type.
Location TypeOption that indicates whether the location of the issue is an address or intersection.
Address or Cross StreetsAddress or cross streets where the issue is located.
Related tabsAdditional case information, activity, or comments. The Related tabs show the following fields: - Activity - Attachments - Related Tasks You can add attachments or comments here.