Tables installed with Service Request Playbook
This section describes the tables installed with the Service Request Playbook application and shows how they store and manage information.
Service Request tables installed
| Table | Description | Extends Table |
|---|---|---|
| Service Request\[sn\_gsm\_service\_request\_case\] | Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies. | Government Service Case \[sn\_gsm\_government\_service\_case\] |
| Government Service Case\[sn\_gsm\_government\_service\_case\] | Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies. | Customer Service Case \(sn\_customerservice\_case\) |
| Government Service Task \[sn\_gsm\_government\_service\_task\] | Contains tasks associated with government service cases, outlining specific actions to be performed, their status, and assigned personnel. | Customer Service Task \(sn\_customerservice\_task\) |
| Constituent Profile\[sn\_gsm\_constituent\_profile\] | Contains detailed profiles of constituents, including personal information, contact details, and engagement history with government services. | Consumer Profile \(sn\_csm\_consumer\_profile\) |
| Business Profile\[sn\_gsm\_business\_profile\] | Contains profiles of businesses interacting with government agencies, documenting registration information, contact details, and service engagements. | N/A |
| Business Registration Request \[sn\_gsm\_business\_registration\] | Contains information about new business registration requests. | N/A |
| Government Service Document\[sn\_gsm\_document\] | Contains information about service documents. | Documents \(ds\_document\) |
| Government Service Evaluation Task\[sn\_gsm\_government\_service\_evaluation\_task\] | Contains information about service evaluation tasks. | Government Service Task \(sn\_gsm\_government\_service\_task\) |
Parent Topic:Public Sector Digital Services Service Request Playbook Data Model