Generative AI skills › Explore › Now Assist for PSDS › Public Sector Digital Services \(PSDS\)

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

AI Search for Now Assist for Public Sector Digital Services (PSDS)

The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the CSM Configurable Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience.

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CSM Config Workspace showing AI Search results for a query.

Watch this video to see how Public Sector Digital Services agents can find answers using AI Search. For information on AI Search see AI Search.

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Answer generated to agent query in CSM Configurable Workspace for Public Sector