Create an issue generation rule
Create an issue generation rule that will automatically create an issue based on question responses to external assessments. Issues help ensure that your concerns about a third party or engagement are remediated.
Before you begin
Role required: admin or sn_vdr_risk_asmt.vendor_risk_admin
About this task
In an iterative process, before the TPR manager closes an assessment, the TPR manager can generate non-compliance issues and tasks. The TPR manager communicates with the TP contacts and engagement contacts by using comments to close the issues and tasks. The TPR manager can also assign different contacts as needed.
Procedure
- Navigate to All > Third-party Risk Management > Issues > Issue Generation Rules or Workspaces > Vendor Management Workspace, select the list icon
, and then navigate to **Assessment setup** > **Issue Generation Rules**.
- Create an issue generation rule by selecting New and fill in the form.
| Field | Description |
|---|---|
| Name | Name or short description of the rule. |
| Issue template | Issue template that is used when generating the issue. |
| Task template | Task template that is used after generating the issue. |
| Active | Option that activates the issue generation rule for assessments and questions. |
| Supports smart assessment | Option that indicates that the Issue generation rule can be used with the Smart Assessment Engine.Note: For existing rules, this option isn’t set when there are classic questionnaire and document request templates that haven’t been migrated and published. This option is set automatically when an SAE questionnaire or document request template has been added manually. When you create a new rule template and have the Smart Assessment Engine property enabled, this field is selected by default after saving the template. |
| Questions | |
| Questionnaire template | Questionnaire template that the rule applies to. |
| Questions | Questions that generate issues based on their responses. |
| SAE Questions | |
| Questionnaire template | Questionnaire template that the rule applies to. |
| Questions | Questions that generate issues based on their responses. |
- Select Submit.
Result
After the TPR assessor moves the state of the assessment to the Generating Observations state, issues will generate based on these rules.
The TPR assessor can navigate to the Issues tab of the External assessment in the Vendor Management Workspace to view generated issues.
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