Assign Risk Management remediation tasks with the GRC Mobile application
Assign an unassigned remediation task to a user of your group. Edit the fields including the Extend by days field. Navigate through the record to view more details about the Risk Statement, the Risk record, and the Issues associated with a Remediation Task.
Before you begin
Role required: GRC Risk manager (sn_risk.manager)
About this task
Edit or assign an unassigned remediation task directly from the list of records. Alternatively, view the details of the record before assignment or add a work note. Time to complete this task: 5-10 minutes.
Procedure
If you're not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see Log in to the GRC Mobile application.
With the Risk landing screen displayed, under the
Team's Unassigned Worksection, tap Remediation Tasks.If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.
The Remediation Tasks screen is displayed with a list of records.
If you want to reduce the number of records that are displayed on the screen, see Filter records with the GRC Mobile application to search for records that match specific search criteria.
Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform. Setting filters can reduce the number of records that are displayed on screens.
To edit or assign a task directly from the list of records displayed on the Remediation Tasks screen, swipe left on a record to open the menu.
In the menu that is displayed, choose one to continue.
| Option | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Edit | In the Extend by days field on the Edit Remediation Task screen that is displayed, enter a value. This value is added to the Duration field in your ServiceNow AI Platform instance. To assign the remediation task, tap the Assigned to field and tap a name. Alternatively, enter a user name in the search field. Tap the Send icon ( Image omitted: mobile_instances_send_droid.png Send icon.) or <strong>Submit</strong> to save and submit your changes.</p></td></tr><tr><td id="d99334e175"><strong>Assign</strong></td><td>On the Issue Assignment screen that is displayed, tap the <strong>Assignment Group</strong> and <strong>Assigned to</strong> fields to assign the issue.</td></tr></tbody>
Parent Topic:Mobile experience for GRC Risk Management |