Create New Business Service form
Use the Create New Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.
Create New Business Service form
For a description of the field values, see the following table.
| Field | Description |
|---|---|
| Details tab | |
| Name | Name of the business service. |
| Approval group | Approval group that is responsible for the approval of the business service. For example, Application Development or Application Security group. |
| Model ID | Model ID for the business service. |
| Support group | Support group for the business service. |
| Owned by | Owner of the business service. This field is auto-filled. |
| Change group | Change group that is responsible for updating the business service. |
| Business criticality | Criticality of the business service. The available options are as follows:- 1—most critical - 2—somewhat critical - 3—less critical - 4—not critical |
| Managed by | User that manages the business service. |
| Version | Version of the business service. |
| SLA | Service level agreements \(SLAs\) associated with the business service. |
| Used for | Usage category that the business service is used for. For example, Staging. The available options are as follows:- Production - Staging - QA - Test - Development - Demonstration - Training - Disaster recovery |
| Location | Location of the business service, such as Seattle or Fairfax. |
| Operational status | Operational status of the business service. The available options are as follows:- Operational - Non-Operational - Repair in Progress - DR Standby - Ready - Retired - Pipeline - Catalog |
| Vendor | Vendor that is responsible for operating the business service. |
| Service classification | Classification of the business service. The available options are as follows:- Application Service - Business Service - Technical Service |
| Comments | Comments section for the business service. Typically, the Operational Resilience administrators add the comments about the business service. |
| Related tab | Description |
|---|---|
| General | |
| Overview tab | Displays the following red flags data:1. Total red flags 2. Red flags by type - Issues - Failed controls - Risks - Outages - Incidents - Change requests - Operational vulnerabilities - Vulnerabilities - Third party risk assessments 3. Assets impacted by red flags |
| Details tab | Details of the selected business record. For more information on the fields and their description, see the "Create New Service form" table on this page. |
| Services and dependencies | |
| Child services | Child services that are associated with the business service. The tab displays the following sample information about the child services: - Dependency - Pillar - Impacted objects - Red flags count |
| Business processes | Processes that are associated with the business service. The tab displays the following sample information about the business processes: - Dependency - Pillar - Impacted objects - Red flags count |
| Dependencies | Dependencies that are associated with the business service. The tab displays the following sample information about the dependencies: - Dependency - Pillar - Impacted objects - Red flags count |
| Ongoing events | |
| Incidents | Incidents that are associated with the business service. The tab displays the following sample information about the incidents: - Incident - Short description - Owner - Opened - Caller - Priority - State - Category - Assignment group - Assigned to - Updated - Updated by - Dependency - Pillar |
| Outages | Outages that are associated with the current business service. You can create an outage for the service. The tab displays the following sample information about the outages: - Number - Outage - Type - Begin - End - Dependency - Pillar |
| Red flags | |
| Issues | Issues that are associated with the business service. The tab displays the following sample information about the issues: - Issue - Priority - Status - Planned end date - Dependency - Pillar |
| High risks | High risks that are associated with the business service. The tab displays the following sample information about the high risks: - Risk - Risk assessment - Risk statement - Risk response - Inherent rating - Computed inherent rating - Residual rating - Computed residual rating - Dependency - Pillar |
| Failed controls | Failed controls that are associated with the business service. The tab displays the following sample information about the failed controls: - Control - Control objective - Status - Dependency - Pillar |
| Change requests | Change requests that are associated with the business service. The tab displays the following sample information about the change requests: - Change request - Short description - Type - State - Planned start date - Planned end date - Assigned to - Dependency - Pillar |
| Tasks | Tasks that are associated with the business service. The tab displays the following sample information about the tasks: - Task - Short description - State - Task type - Priority - Assigned to - Dependency - Pillar |
| Vulnerabilities | Vulnerabilities associated with the business service. The tab displays the following sample information about the vulnerabilities: - Vulnerability - Dependency - Pillar |
| Operational vulnerabilities | Operational vulnerabilities associated with the business service. The tab displays the following sample information about the operational vulnerabilities: - Number - Case - Related area - Related area table - Title - Related area type - Domain |
| Third party risk assessments | Third party risk assessments associated with the business service. The tab displays the following sample information about the Third party risk assessments: - Third party risk assessment - Dependency - Pillar |
| Program activities | |
| Business continuity plans | List of the Business continuity plans that are associated with the business service. The tab displays the following sample information about the plans: - Plan - Plan asset - Activated plan - Event - Event asset - Dependency - Pillar - Status - RTO - RPO - BIA date - RTO gap |
| Importance and impact assessment | Importance and impact assessment that is done for the business service. The tab displays the following sample information about the assessment: - Impact tolerance \(Duration\) - Impact tolerance assessment - Justification for overriding impact tolerance \(Duration\) - Justification for overriding impact tolerance \(Customer impact\) - Justification for overriding impact tolerance \(Financial impact\) - Justification for overriding impact tolerance \(Transaction Volume\) - Overridden importance - Impact tolerance \(Customer impact\) - Impact tolerance \(Financial impact\) - Impact tolerance \(Transaction Volume\) - Importance |
| Scenario analysis | Scenario analysis that is associated with the business service. The tab displays the following sample information about the scenario analysis: - Breach status - Disruption duration - Impact tolerance - Deviation \(%\) - Importance - Scenario analysis - Service - Created by - Created - Domain |