Create an Issue form
Use the Create an Issue form in GRC: Compliance Case Management to add an issue to a compliance case, report findings or observations or compliance deficiencies, or matters that require immediate attention from the respective owners.
For a description of the field values, see the following table.
| Field | Description |
|---|---|
| Issue | |
| Number | Number of the issue. This field is automatically filled in. |
| Name | Name of the issue. |
| Issue source | Source of the issue, such as Compliance Case analysis. This field is automatically filled in. |
| Issue type | Issue Type is a way of classifying the nature of issue being reported. This field is automatically filled with one of the following options based on how the issue was created:- Control design effectiveness failure - Control operative effectiveness failure - Control doesn’t meet requirement - Control doesn’t exist - Non-compliance to a regulation - Non-compliance to a policy - Improvement or suggestion to an existing policy - Recommendation for a new policy - Process optimization or improvement - Observation - Data breach - Fraud - Misstatement - Training - Documentation |
| Classification | Classification of the issue. This field is automatically filled in with one of the following options:- Audit - Compliance - Operational Resilience - Risk - Vendor |
| Location | Location of the issue. |
| State | State of the issue:- New - Analyze - Respond - Review - Closed Complete - Closed Incomplete |
| Substate | Substate of the issue is the sub-type of the issue. This field is automatically filled in. |
| Priority | Priority of the issue:- Critical - High - Moderate - Low - Planning |
| Issue rating | Rating of the issue:- Very High - High - Moderate - Low - Very Low |
| Description | Approver of the issue. |
| Assignment | |
| Assignment group | Assignment group for the issue. For example, Compliance team or Ethics/ Compliance team. |
| Assigned to | User that the issue is assigned to. |
| Issue manager group | User assigned to work on the recorded issue:- Compliance Managers - IT Risk Managers - Risk Managers |
| Issue manager | Manager that the issue is assigned to. |
| Watchlist | Users who are on the watchlist for the issue. |
| Schedule | |
| Due date | Date when the issue is due. |
| Confirmed date | Confirmation date for the issue. This field is automatically filled in based on the auto-calculation of future dates. |
| Planned start date | Planned start date for the issue. |
| Planned end date | Planned end date for the issue. |
| Duration | Duration for the issue in days, hours, minutes, and seconds. |
| Created | Date on which the issue is created. This field is automatically filled in based on the current system date. |
| Closed | Date on which the issue is closed. |
| Actual start date | Actual start date for the issue. |
| Actual end date | Actual end date for the issue. |
| Actual duration | Actual duration for the issue in days, hours, minutes, and seconds. |
| Issue grouping | |
| Parent issue | Parent issue associated with this issue. |
| Issue group rule | Group rule for the issue. This field is auto-populated. |
| Action plan | |
| Recommendation | Recommendation for the issue. |
| Action plan | Action plan for the issue. |
| Activity | |
| Work notes | Work notes for the issue. |
| Additional comments | Additional comments for the issue. |
| Settings | |
| Functional domain | Functional domain for the issue. |
Other actions
Apart from the from fields, there are a few actions that you can perform on a Compliance Case record.
- Attachment- select this icon in the side-bar to add any related attachments to the Compliance Case record.
- Compose email- compose an email.
- Discard draft- discard a draft version of the email.
- Send email- send the email with all the details in it.
- Create new email- Create a new email.
- View drafts - view the existing drafts in the system.
- Save- save the details of the compliance case.
- 360 view- view the compliance case in a 360 view with all the relationships.
- Export PDF- export the compliance case as a PDF.
- Delete- delete the compliance case.
Parent Topic:Add an issue for a compliance case