Skill inputs for Now Assist for Financial Services Operations (FSO)
Review the inputs for each skill to see how a skill is used.
Overview of skill inputs
You can review the inputs for the available skills in Now Assist for FSO. These settings describe how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary.
Insurance claim summarization skill
The insurance claim summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.
The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the insurance claim summarization skill.
| Input | Description |
|---|---|
| Input table | - Claim Base \[sn\_bom\_claim\_base\] - Claim Participant->Case - Claim Incident->Case - Participant Role->Case |
| Input fields | Claim Base - Incident description - Incident location - Incident date - Nature of loss - Stage - Assigned to - Insurance policy - Total claim amount Claim Participant->Case - Name - Type Claim Incident->Case - Involved entity - Description Participant Role->Case - Role - Claim participant - Claim incident |
Banking dispute summarization skill
The banking dispute summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.
The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the banking dispute summarization skill.
| Input | Description |
|---|---|
| Input table | - Card Disputes Service Case \[sn\_bom\_credit\_card\_disputes\_service\] - Card Disputes Transaction->Parent - Card Disputes Task->Parent |
| Input fields | Card Disputes Service Case - Short description - Created - Assigned to - Stage - Dispute amount - Card network - Category - Reason code - Consumer - Account - Service - Product Card Disputes Transaction->Parent - Outcome - Financial transaction - Merchant name - Chargeback eligibility - Activity status - Payment status Card Disputes Task->Parent - Pursue chargeback - Dispute service - State - Created - Merchant response |
Parent Topic:Configuring Now Assist for Financial Services Operations (FSO)