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Submit a dispute case with Disputes intake via Virtual Agent › Use generative AI › Now Assist for FSO › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Resume a Disputes intake via Virtual Agent dispute case as a customer

Learn how a customer can resume a card dispute case in Disputes intake via Virtual Agent when they close a Virtual Agent chat before submitting the case.

Before you begin

Role required: none

Procedure

  1. In the Customer Support portal, navigate to My Lists > My Cases.

  2. In the My Cases list, select the Case number for the incomplete case.

    An incomplete case may be in a New state.

  3. Complete the remaining activities in the playbook.

  4. At the Submit dispute activity, select Submit.

Parent Topic:Submit a dispute case with Disputes intake via Virtual Agent