Assign roles for Intelligent Servicing for Fraud users
Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.
Before you begin
Role required: sn_bom_fraud.admin or admin
About this task
Users with the roles listed in the following table can use the Intelligent Servicing for Fraud application.
| Role | Description | Contains roles |
|---|---|---|
| sn\_bom\_fraud.admin | Creates, reads, updates, and deletes \(CRUD\) operations on fraud cases. | - decision\_table\_admin - sn\_bom.service\_definition\_admin - sn\_bom\_fraud.agent - sn\_doc\_processor.admin |
| sn\_bom\_fraud.agent | Accesses and views fraud data as a fraud agent. | - sn\_doc\_processor.agent - sn\_bom.customer\_data\_viewer - sn\_bom.account\_data\_viewer - sn\_bom.credit\_card\_account\_viewer - sn\_bom.b2b\_agent - sn\_bom.deposit\_account\_viewer - sn\_bom.b2b\_credit\_card\_account\_viewer - sn\_bom.b2c\_agent |
| sn\_bom\_fraud.viewer | Grants access to view fraud cases. | - sn\_bom.service\_definition\_read - sn\_bom.customer\_data\_viewer - sn\_bom.account\_data\_viewer - sn\_bom.credit\_card\_account\_viewer - sn\_bom.deposit\_account\_viewer - sn\_bom.b2b\_credit\_card\_account\_viewer |
| sn\_bom\_fraud.manager | Approves or rejects fraud cases. | sn\_bom\_fraud.agent |
| sn\_bom\_fraud.contributor | Creates a fraud case on behalf of the customer. | - sn\_bom.account\_viewer - sn\_doc\_processor.collector - sn\_bom.ref\_data\_viewer - sn\_bom.service\_viewer - sn\_bom.service\_definition\_read - sn\_sla\_definition\_read - sn\_bom.credit\_card\_account\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_bom.deposit\_account\_viewer - sn\_bom.b2b\_credit\_card\_account\_viewer |
| sn\_bom\_fraud.agent\_connector | Creates, views, and edits fraud cases and works with consumers to resolve cases. | - sn\_doc\_processor.agent - sn\_sla\_definition\_read - sn\_bom.customer\_data\_viewer - sn\_bom.viewer - sn\_bom.account\_data\_viewer - sn\_bom.credit\_card\_account\_viewer - sn\_bom.agent - sn\_bom.deposit\_account\_viewer - sn\_bom.b2b\_credit\_card\_account\_viewer |
Procedure
Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.