Exploring insurance claims applications in Financial Services Operations
ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.
Financial Services Operations (FSO) claims applications offer two implementation approaches:
- Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
- Generic claim: in this approach, the application provides a default robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.
Review the following table for more information on the claims applications available in FSO to streamline your claims processes.
| Claims Application | Description | Implementation approach |
|---|---|---|
| Commercial Lines Claims | The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims. | Case type extension |
| Personal Lines Claims | The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure. | Case type extension |
| Individual Life Claims | With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers. | Case type extension |
| Insurance claims | The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business. | Generic claim |