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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an insurance policy

Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.

Before you begin

An insurance product model, a coverage specification, and an insurance policy table that extends the Insurance Policy (sn_bom_ins_policy) table are required. For more information, see the following topics:

Role required: admin

Procedure

  1. Navigate to All > System Definition > Tables.

  2. Open the list view of the insurance policy table that you want to create a policy for.

  3. Select New.

  4. On the form, fill in the fields.

    FieldDescription
    ProductInsurance product model.
    NameName of the insurance policy.
    Policy numberUnique identifier of the policy.
    Policy holderCustomer that owns the policy.
    Effective dateEffective date of the policy. The date is set to either the current date or the past.
    Expiration dateDate when the policy expires.
    StatusStatus of the policy. Active policies are set to In Force. Policies that aren’t In Force are ignored when creating a case.
  5. Select Update.

What to do next

Apply coverage to an insurance policy. For more information, see Apply coverages to an insurance policy.

Parent Topic:Setting up an insurance policy for Insurance claims