Reference › Insurance claims › Exploring insurance claims applications › Insurance applications › Financial Services Operations \(FSO\)
Components installed with Insurance claims
Several types of components are installed with the activation of the Insurance claims application.
Plugins installed
| Plugin | Description |
|---|
| CSM Contributor User [com.snc.csm_contributor_user] | Enables the contributor role for the first-notice-of-loss (FNOL) representative, who creates the case on behalf of the customer. |
Store applications installed
| Store application | Description |
|---|
| Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core. |
| Playbooks in Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see Playbooks in Customer Service Management. |
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|
| Admin \[sn\_ins\_gen\_claim.admin\] | This role gives access to all Insurance claims operations data, plus admin privileges. | - sn\_bom.service\_definition\_admin - sn\_ins\_gen\_claim.processor - decision\_table\_admin - sn\_ins\_gen\_claim.adjuster - sn\_ins\_gen\_claim.manager - sn\_doc\_processor.admin |
| FNOL representative \[sn\_ins\_gen\_claim.fnol\_representative\] | This role gives access to request Insurance claims for customers with whom a relationship exists. | - sn\_customerservice.case\_contributor\_viewer - sn\_sla\_definition\_read - sn\_bom.ct\_ins\_policy\_viewer - sn\_customerservice.customer\_contributor - sn\_customerservice.csm\_workspace\_user - sn\_bom.pt\_ins\_policy\_viewer - sn\_bom.fnol\_representative - sn\_bom.customer\_data\_viewer - sn\_customerservice.account\_contributor |
| Adjuster \[sn\_ins\_gen\_claim.adjuster\] | This role gives access to all Insurance claims adjuster operations data. | - sn\_bom.viewer - sn\_bom.ct\_ins\_policy\_viewer - sn\_bom.pt\_ins\_policy\_viewer - sn\_bom.adjuster - sn\_doc\_processor.agent - sn\_ins\_gen\_claim.processor - sn\_sla\_definition\_read |
| Manager \[sn\_ins\_gen\_claim.manager\] | This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit. | - sn\_ins\_gen\_claim.processor - sn\_ins\_gen\_claim.adjuster |
| Viewer \[sn\_ins\_gen\_claim.viewer\] | This role gives read access to all Insurance claims claim operations data. | - sn\_bom.customer\_data\_viewer - sn\_bom.service\_definition\_read - sn\_bom.viewer - sn\_bom.ref\_data\_viewer |
| Processor \[sn\_ins\_gen\_claim.processor\] | This role gives access to all Insurance claims operations data. | - sn\_ins\_claim.payment\_reader - sn\_ins\_claim.trip\_writer - sn\_ins\_claim.property\_reader - sn\_ins\_claim.trip\_reader - sn\_bom.b2c\_agent - sn\_doc\_processor.agent - sn\_ins\_claim.injury\_reader - sn\_ins\_claim.participant\_writer - sn\_ins\_claim.policy\_snapshot\_reader - sn\_ins\_claim.injury\_writer - sn\_ins\_claim.baggage\_reader - sn\_ins\_claim.property\_writer - sn\_bom.ct\_ins\_policy\_viewer - sn\_ins\_claim.profile\_reader - sn\_ins\_claim.reserve\_reader - sn\_bom.b2b\_agent - sn\_bom.pt\_ins\_policy\_viewer - sn\_ins\_claim.baggage\_writer - sn\_ins\_claim.summary\_page\_read - sn\_ins\_claim.coverage\_reader - sn\_ins\_claim.incident\_item\_writer - sn\_ins\_claim.incident\_item\_reader - sn\_ins\_claim.incident\_config\_reader - sn\_sla\_definition\_read - sn\_ins\_claim.profile\_writer |
| Flow executor \[sn\_ins\_gen\_claim.flow\_executor\] | This role gives access to run all flows and subflows for Insurance claims. | sn\_ins\_gen\_claim.manager |
Tables installed
| Table | Description |
|---|
| Claim Case [sn_ins_gen_claim_case] | Store information about the claim case. This table extends the Claim Base [sn_bom_claim_case] table. |
| Claim Task [sn_ins_gen_claim_task] | Stores information about a claim task. This table extends the Financial Task [sn_bom_task] table. |
| Claim Adjuster Task [sn_ins_gen_claim_adj_task] | Stores information about an adjuster task for a claim. This table extends the Financial Task [sn_bom_task] table. |
Parent Topic:Insurance claims reference