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Configure › Agentic Contact Center for Banking › Banking applications › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install Agentic Contact Center for Banking

If you have the admin role, you can install the Agentic Contact Center for Banking application (app_fso_csr).

Before you begin

  • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
  • Review the application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Agentic Contact Center for Banking application (app_fso_csr) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you can’t find the application, you might have to request it from the ServiceNow Store.

    In the list next to the Install button, the versions that are available are displayed.

  3. Select a version from the list and select Install.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

  4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

  5. Select Install.

What to do next

Configure Agentic Contact Center for Banking for your workspace. For more information, see Configuring Agentic Contact Center for Banking.

Parent Topic:Configuring Agentic Contact Center for Banking