Dispute manager workspace

As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.

To access the dispute manager workspace page, you need to have one of these roles: sn_bom_credit_card.admin or sn_bom_credit_card.dispute_manager role.

The workspace has a simple interface that provides you with a list of high-level summaries and the dashboards of the team cases, including:

• Pending approval tasks
• Team's open cases
• SLA Breached Cases
• SLA at risk

Note: As a dispute manager, you can also act as a fullfiller and submit tasks for approval.

The following example shows the landing page of a dispute manager.

• Preconfigured email templates in a card dispute flow
  Email templates are pre-formatted files that you can use to start creating email notifications.
• Implement 4-eyes policy for approval tasks
  The 4-eyes policy, implemented in the case dispute flow, can enhance your dispute management process. This policy ensures that two authorized individuals handle the critical tasks and establish an efficient risk control mechanism.

Parent Topic:Managing Disputes