Managing disputes integrated with Visa

The Dispute management workflow integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.

This integration enables you to invoke the following at the transaction level:

• Conduct cardholder purchase inquiries
• Search for specific transactions
• Link associated transactions
• Report fraudulent activity
• Create a Visa case
• Initiate chargebacks

• Submit dispute questionnaires

• Pre-arbitration and arbitration
  The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.

• Processing a Visa card dispute
  When a case is submitted, it automatically moves to the Initiate stage. Once the sequence of steps in the Initiate stage are completed, it moves to the Processing stage. Here, the case playbook displays the disputed transaction details, including customer details, dispute amount, timestamp, card details, merchant, transaction state, current activity, and activity SLA.

Parent Topic:Managing Disputes