Managing Disputes
Create and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations.
- Dispute agent workspace
The dispute agent workspace provides a single, streamlined, and consistent workflow for agents. This workspace offers alignment with back‑end process steps and easier decision‑making through each stage of a dispute. The landing page provides an overview of your cases and tasks, which helps to monitor your workload, focus on high-priority items, and track the status of disputes. - Dispute manager workspace
As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace. - Managing disputes integrated with Visa
The Dispute management workflow integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution. - Managing disputes integrated with Mastercard
The integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently. - Resolving ACH disputes
Work on an ACH dispute case to review case information, verify that any outstanding tasks are completed, and resolve the dispute. - Managing disputes without network integration
Work on a dispute case to review case information, ensure that any outstanding tasks are completed, and resolve the service request.
Parent Topic:Managing dispute service requests