Initiating a chargeback

Complete tasks such as initiating a chargeback, providing credit to a customer, and refunding a merchant.

• Report fraud to a card network
  Report potential fraud on a transaction to a card network.
• Initiate chargeback and recover funds from merchant
  Initiate a request for the card network issuer to credit the customer.
• Review merchant representment
  Review the representment evidence provided by a merchant during a chargeback request. A representment is the process where a business can prove that a charge that is being questioned is valid and the consumer's charge should not be reversed.
• Provide final credit to customer
  If a merchant's representment was not approved as sufficient supporting evidence by the issuing bank, the issuing bank upholds the chargeback.
• Convert provisional credit to final credit
  Convert provisional credit previously issued to a customer to a final credit issuance.
• Reverse provisional credit
  Reverse the temporary credit issued by the bank to the card holder.
• Return funds to merchant
  A merchant can be refunded if their representment evidence is approved.

Parent Topic:Managing disputes without network integration