File ACH return

File a return to ODFI for a disputed transaction if it has been determined to be eligible for a refund.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

1. Navigate to All > Financial Services Operations > Workspace.

2. Select the lists icon (

1. In the Lists tab under Card disputes service cases, open the case list.

   • For your assigned cases, select Assigned to me.
   • For all dispute cases, select All.
   • In the list, select which case you want to work on.

   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.

2. Select the Playbook tab.

3. In the Processing tab, select the transaction ID.

4. In Open Tasks, select File ACH return.

5. Once you've completed the due diligence for filing a return with the ODFI, provide an appropriate description and any relevant remarks.

6. Close the task.

Parent Topic:Processing an ACH dispute