Reference › Dispute Rules Content Pack for Visa › Dispute Management › Banking applications › Financial Services Operations \(FSO\)

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Dispute Rules Content Pack for Visa

Several types of components are installed with the installation of the Dispute Rules Content Pack for Visa plugin.

Note: The Dispute Rules Content Pack for Visa application is dependent on the Financial Services Card Operations application.

Plugins

Plugin	Description
Financial Services Card Operations [com.sn_bom_credit_card]	Enables quick processing of credit card applications and card transaction disputes.

Table	Description
Visa Dispute Intake \[sn\_bom\_visa\_cp\_visa\_dispute\_questionnaire\]	Stores all Visa Dispute Questionnaire questions and responses. Extends the Intake Form \[sn\_evnt\_inq\_qtn\] table.
Visa Dispute Cardholder Intake \[sn\_bom\_visa\_cp\_visa\_dispute\_cardholder\_intake\]	Stores Visa Dispute Questionnaire questions and responses submitted by consumers, such as a dispute playbook on a service portal. See Create a dispute case with Dispute Intake in Portal for more information. Extends the Visa Dispute Intake \[sn\_bom\_visa\_cp\_visa\_dispute\_questionnaire\] table.
CRB Region Type \[sn\_bom\_visa\_cp\_crb\_region\_type\]	Stores all Visa Card Recovery Bulletin \(CRB\) regions.