Financial Services Operations Integration with Visa subflows
You can use the following Financial Services Operations Integration with Visa application subflows to handle the card dispute management process.
Financial Services Operations Integration with Visa subflows
Note:
- Use the decision table and Visa Token Service template to integrate your chosen Token Provider with Visa Integration subflows. This integration enables you to access Visa APIs, which might contain sensitive information. Make sure to use the subflow template for your Token Provider. This confirms that you detokenize data before sending requests to Visa and tokenize data after receiving responses, for a smooth integration with ServiceNow.
- All VROL RTSI REST operations use HTTP POST. Subflows in Stage 1 (Pre-Dispute) that use Transaction Inquiry use the TI service URL base (/rsrv_rolti/); all others use the SI service URL base (/rsrv_rolsi/). Production base: https://vrolgateway.visa.com | MTE2 base: https://mte-vrolgateway.visa.com Definitive per-operation HTTP methods and exact paths are specified in the WADL files available via MTE2.
| Dispute Stage | Subflow Name | Description | RTSI Operation Name | API Endpoint |
|---|---|---|---|---|
| Stage 1: Pre-Dispute | Submit Transaction Inquiry | Enables you to search for transactions using specific criteria. Requires a tokenization solution (Refer to the note on Token Provider in the beginning of this section). | SISubmitTranInquiryRequest | /rsrv_rolti/api/SISubmitTranInquiry |
| Stage 1: Pre-Dispute | Look Up Transaction Inquiry Results | Retrieves async TI results using the TIEventID generated by Submit Transaction Inquiry. | SIGetTransInquiryResultsRequest | /rsrv_rolti/api/SIGetTransInquiryResults |
| Stage 1: Pre-Dispute | Look Up Transaction Details | Enables you to retrieve detailed transaction data using RolTransactionId. | SIGetTransDetailsRequest | /rsrv_rolti/api/SIGetTransDetails |
| Stage 1: Pre-Dispute | Look up Associated Transactions | Enables you to retrieve a list of associated transactions for the disputed transaction in the Dispute stage. | SIGetAssociatedTransactionListRequest | /rsrv_rolti/api/SIGetAssociatedTransactionList |
| Stage 1: Pre-Dispute | Select Associated Transactions | Enables you to associate related transactions to the disputed transaction. | SIAssociatedTranSelectionRequest | /rsrv_rolti/api/SIAssociatedTranSelection |
| Stage 1: Pre-Dispute | Cardholder Purchase Inquiry | Enables you to request purchase information and additional merchant information regarding a transaction by supplying TransactionID. | SISubmitPurchaseInquiryRequest | /rsrv_rolsi/api/SISubmitPurchaseInquiry |
| Stage 2: Case Creation | Create Case from Transaction | Enables you to create a case in Visa Resolve Online (VROL) from a transaction. | SICreateCaseFromTransactionRequest | /rsrv_rolsi/api/SICreateCaseFromTransaction |
| Stage 3: Dispute | Initiate Dispute from Transaction or Case | Enables you to initiate a dispute in VROL from a transaction or from an existing Visa case. | SIInitiateDisputeFromTransactionOrCaseRequest | /rsrv_rolsi/api/SIInitiateDisputeFromTransactionOrCase |
| Stage 3: Dispute | Submit Dispute Questionnaire | Enables you to submit or save the dispute questionnaire in VROL. | SISubmitDisputeQuestionnaireRequest | /rsrv_rolsi/api/SISubmitDisputeQuestionnaire |
| Stage 3: Dispute | Look up Dispute Response Details | Enables you to retrieve the details of a submitted or received dispute response. | SIGetDisputeResponseDetailsRequest | /rsrv_rolsi/api/SIGetDisputeResponseDetails |
| Stage 3: Dispute | Accept Dispute | Accepts the dispute liability or the other side's decision, and removes the dispute transaction from the queue. | SIAcceptDisputeRequest | /rsrv_rolsi/api/SIAcceptDispute |
| Stage 3: Dispute | Change Dispute Status | Enables you to recall a submitted dispute item or delete a saved dispute item. | SIChangeDisputeStatusRequest | /rsrv_rolsi/api/SIChangeDisputeStatus |
| Stage 4: Pre-Arbitration | Create Dispute Pre Arbitration | Enables you to create a pre-arbitration in VROL. | SICreateDisputePreArbRequest | /rsrv_rolsi/api/SICreateDisputePreArb |
| Stage 4: Pre-Arbitration | Create Dispute Pre Arbitration Response | Enables you to create a pre-arbitration response in allocation for the pre-arbitration initiated by the acquirer. | SICreateDisputePreArbResponseRequest | /rsrv_rolsi/api/SICreateDisputePreArbResponse |
| Stage 4: Pre-Arbitration | Look up Dispute Pre Arbitration Details | Enables you to retrieve the pre-arbitration details. | SIGetDisputePreArbDetailsRequest | /rsrv_rolsi/api/SIGetDisputePreArbDetails |
| Stage 4: Pre-Arbitration | Look up Dispute Pre Arbitration Response Details | Enables you to retrieve details of a submitted or received pre-arbitration response. | SIGetDisputePreArbResponseDetailsRequest | /rsrv_rolsi/api/SIGetDisputePreArbResponseDetails |
| Stage 5: Case Filing | Submit Dispute Filing | Enables you to submit a dispute for arbitration, or to appeal, or withdrawal of arbitration in VROL. | SISubmitDisputeFilingRequest | /rsrv_rolsi/api/SISubmitDisputeFiling |
| Stage 5: Case Filing | Look up Dispute Filing Details | Enables you to retrieve the details of a dispute case filing request, appeal, or withdrawal request. | SIGetDisputeFilingDetailsRequest | /rsrv_rolsi/api/SIGetDisputeFilingDetails |
| Batch Queues | Batch Queues Flows Adapter | Adapter that includes all batch queue processes. See the following Batch Queue APIs section for the individual queue types. | SIGetBatchQueueRequest | /rsrv_rolsi/api/SIGetBatchQueue |
| Batch Queues | Mark Batch Queue Item as Read | Marks transactions as read, removing them from the real-time Systems Interface (RTSI) Batch Queue. | SIMarkBatchQueueItemAsReadRequest | /rsrv_rolsi/api/SIMarkBatchQueueItemAsRead |
Batch queue APIs processing and scheduling
Financial Services Operations Integration with Visa subflows use batch queue APIs to process the dispute data on a set schedule that run at predefined time intervals, not based on user actions. You can set up and manage when batch queue API subflows run with theVisa Queue Scheduler Flow. By default, the Visa Queue Scheduler Flow is turned off. To start using it, activate the flow and choose how often you want the batch queue API subflows to run.
All four following batch queue subflows call the same RTSI operation (SIGetBatchQueueRequest). The BatchQueueType parameter in the request body determines which queue is polled. Once processed, SIMarkBatchQueueItemAsReadRequest (/rsrv_rolsi/api/SIMarkBatchQueueItemAsRead) is called to remove items from the queue.
| Batch Queue Subflow | Description | BatchQueueType Parameter | API Endpoint |
|---|---|---|---|
| Process Awaiting Action Disputes Batch Queue | The acquirer provides a dispute response, which places the Visa case in this queue. Processing this batch queue alerts the FSO case with the received response. | AWAITING_ACTION_BQ_DISPUTE | /rsrv_rolsi/api/SIGetBatchQueue |
| Process Incoming Pre-Arbitration Batch Queue | The acquirer submits a pre-arbitration request or response, which places the Visa case in this queue. Processing this batch queue alerts the FSO case with the received response. | INCOMING_BQ_PREARBITRATIONS | /rsrv_rolsi/api/SIGetBatchQueue |
| Process Incoming Arbitration Batch Queue | The acquirer initiates an arbitration request, or the issuer submits an arbitration and receives an acknowledgment or decision from Visa, which places the case in this queue. | INCOMING_BQ_ARBITRATIONS | /rsrv_rolsi/api/SIGetBatchQueue |
| Processes Incoming Recall Batch Queue | The acquirer processes recalls at various stages, including dispute response, pre-arbitration, and pre-arbitration response, which places the Visa case in this queue. Processing this batch queue alerts the FSO case with the received response. | INCOMING_BQ_RECALLS | /rsrv_rolsi/api/SIGetBatchQueue |
Parent Topic:Components installed with Financial Services Operations Integration with Visa