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Google Maps › Set up workforce › Configure › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

System properties for Google Maps in FSM

Field Service Management requires Google Maps configuration for users to view maps and operate location features properly.

Before you begin

Set up Google Maps API

Role required: wm_admin

Procedure

  • Use the following table to match FSM features with the property navigation to enable Google Maps for estimated travel time and distance calculations.

    FSM featureNavigation
    **Route optimizationReorders agent task routes for the day as efficiently as possible.

|Navigate toAll > Field Service > Administration > Properties > Route optimization| |Dynamic SchedulingAuto assigns tasks and adapts to changing conditions, as well as needing to focus only on exception cases.

|Navigate toAll > Field Service > Dynamic scheduling administration > Properties > Distance calculation method| |Last MileShows how far an agent’s location is from a task location and calculates an estimated arrival time.

|Navigate toAll > Field Service > Administration > Properties > Agent Expected Arrival time calculation**|