ActivateField Service Advanced Capacity and Reservations management
You can activate the Field Service Advanced Capacity and Reservations management (com.snc.fsm_advanced_capacity_management) for Field Service Management if you have the admin role.
Before you begin
- Field Service Advanced Capacity and Reservations management requires the following plugins.
Required ServiceNow plugins
Ensure that these plugins are activated before you install Field Service Advanced Capacity and Reservations management.
- Field Service Capacity and Reservations Management (com.snc.fsm_capacity_management) plugin.
- Field Service Territory Planning (com.snc.fsm_territory_planning) plugin.
Role required: admin.
About this task
The following components are installed with Field Service Advanced Capacity and Reservations Management plugin:
- Tables
- Script Includes
- Roles
For more information, see Capacity and Reservations Management components.
Note: You can customize the Capacity Console by taking the reference from the SNC script includes.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the Field Service Advanced Capacity and Reservations Management plugin (com.snc.fsm_capacity_management) using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
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