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Work order tasks \(WOTs\) › Contractor Portal › Completing work orders on the web interface › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View task SLAs on the Contractor Portal

View the work order SLA timeline in the Field Service Contractor Portal to make sure you complete your task within the SLA time period.

Before you begin

Role required: wm_ext_agent and wm_ext_manager

About this task

You cannot create and edit SLAs or delete them from work order tasks using the Field Service Contractor Portal. For more information, see Manage a work order SLA.

Procedure

  1. Navigate to All > Field Service Contractor Portal > Homepage

  2. Click My Lists > My Tasks > All Tasks.

  3. Open a work order task from the list.

  4. Click the Task SLA related list in the Work Order Task form.

  5. From the Task SLAs list, open an SLA Definition and review the details.

    The SLA report details includes the progress of the task SLA over the lifetime of the task.