Track or add work order task information on a mobile device
View activities related to your work order task through the Field Service Contractor for mobile application. You can also add documents, images, or work notes to the work order task record.
Before you begin
Role required: wm_ext_agent or wm_ext_manager
About this task
The Activity Stream screen tracks and shows all the information related to a work order task since it was created. Each time you pause or resume work on the task, a timestamp is captured in the activity stream and the actual time you worked on the task is automatically calculated.
Procedure
Access your instance using the ServiceNow Agent mobile application.
Tap My work.
Tap Today's tasks.
Open the work order task.
On the work order task form, tap Activity Stream.
View the work order task activities.
Add a document, image, or comment.
| Item to be added | Actions |
|---|---|
| Attach a document | 1. Tap the document icon \( Image omitted: document.png 2. Select a document to add to your work order task.Document icon.\). |
| Add an image | 1. Tap the image icon \( Image omitted: image-icon.png 2. Select an image to upload.Image icon.\) |
| Add a photo | 1. Tap the camera icon \( Image omitted: camera.png 2. Capture the image to include in your work order task.Camera icon.\). |
| Add a comment | Enter the comment in the Add comment field |