Agent map symbols
The agent map shows your location, the tasks assigned to you for the current day, tasks that have been accepted, and other tasks that have not yet been assigned.
Task icons are color coded and display automatic sequence numbers indicating the order in which the dispatcher has scheduled the tasks initially.
| Icon | Title | Description |
|---|---|---|
Image omitted: Person2.png
Agent map marker.|Agent|Your current location on the map.|
Agent map marker.|Agent|Your current location on the map.|
|
Image omitted: TaskBlue.png
Blue map marker.|Assigned|Assigned tasks that have not yet been accepted.|
Blue map marker.|Assigned|Assigned tasks that have not yet been accepted.|
|
Image omitted: TaskGreen.png
Green map marker.|Accepted|Tasks that have been accepted or tasks that are in progress.|
Green map marker.|Accepted|Tasks that have been accepted or tasks that are in progress.|
|
Image omitted: TaskRed.png
Red map marker.|Unassigned|Unassigned tasks that are awaiting dispatch. These tasks are available for an agent to accept to fill gaps in a schedule.|
Red map marker.|Unassigned|Unassigned tasks that are awaiting dispatch. These tasks are available for an agent to accept to fill gaps in a schedule.|
|
Image omitted: MultiTask.png
Red marker.|Multiple tasks|Multiple tasks clustered by proximity. the ServiceNow system gathers tasks together by proximity into a cluster as you increase the altitude of the map view. Counters in the cluster icon indicate the number of tasks rolled up as the perspective changes.|
Red marker.|Multiple tasks|Multiple tasks clustered by proximity. the ServiceNow system gathers tasks together by proximity into a cluster as you increase the altitude of the map view. Counters in the cluster icon indicate the number of tasks rolled up as the perspective changes.|
Image omitted: WMAgentMap1.png
Agent map showing location and status of tasks. Additionally, the Edit tab is open to display date, assigned, and unassigned filters.
Agent map showing location and status of tasks. Additionally, the Edit tab is open to display date, assigned, and unassigned filters.