Move excess assets through the transfer process from a mobile device
Move your excess consumable parts from your stockroom to the drop-off list by using the ServiceNow Agent application on your mobile device. You can generate transfer orders to move these items to the stockroom where it must be dropped off.
Before you begin
Role required: wm_agent or wm_dispatcher
Procedure
Open the ServiceNow Agent application.
Tap Inventory > My Inventory.
The parts that are in an available or a reserved substate are displayed in the Available tab.
Select Available.
Select the part that you want to drop off.
Move the part to be returned to the stockroom by doing one of the following actions.
| Option | Description |
|---|---|
| Drop off |
|
| View part details and then drop off |
|
Select the part and open the form.
Select the Overflow
Overflow icon. icon and then select **Add to drop-off list**.
Verify the model number.
Select Quantity and enter the quantity that you want to return to the stockroom.
Select Drop off stock room and then select a stockroom where you want to drop off your parts.
Do one of the following actions depending on whether you have an Apple iOS or Google Android device:
- In an Apple iOS device, select Submit.
- In a Google Android device, select the send icon.
Result
A new transfer order line is created.
If there’s an existing transfer order for the drop-off location, then the new transfer order line is added that transfer order.
Note: The transfer order must be in the Draft state.
If a transfer order for the drop-off location doesn’t exist, a new transfer order is created and the transfer order line is added to that transfer order.
For more information on asset transfers, see Move an asset through the transfer process.
What to do next
Check the status of the part in the Parts to drop-off list.