Activate Field Service Management Access Hours Management

You can activate the Field Service Management Access Hours Management plugin (com.snc.fsm_access_hours) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

• Field Service Access Hours Management requires the following plugins. Ensure that these plugins are activated before you install Field Service Access Hours Management.
  • Required ServiceNow plugins

    • Field Service Management (com.snc.work_management)

      Enables you to manage work requests that are performed on location by field service agents. For information, see Activate Field Service Management.

Role required: admin.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the Field Service Access Hours Management plugin (com.snc.fsm_access_hours) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Result

The Field Service Management Access Hours Management plugin when activated successfully adds the Access Hours option to the work order task form.