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Field Service Contractor for mobile › ServiceNow Agent mobile app › Completing work on mobile › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create work orders for a selected asset on a mobile device

Create a work order for an asset through the Field Service Contractor for mobile application.

Before you begin

Role required: wm_ext_agent or wm_ext_manager

Procedure

  1. Access your instance using the ServiceNow Agent mobile application.

  2. On the My work navigation tab, tap Asset Lookup.

  3. View the asset record using one of the following option.

    • Tap the barcode icon and scan the asset.
    • Enter the asset code in Asset Tag.
    • Tap the asset record and do one of the following actions.
To create a work order for this asset
  1. Tap Create Work Order.
  2. Tap Short description.
  3. Enter a short description for the work order and click Done.
  4. Click Submit. The work order is created for the selected asset.

Result

A work order is created for a selected asset or review the related work history.