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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create advanced task dependency using a work order template

You can create work order templates that contain advanced task dependencies.

Before you begin

Role required: wm_qualifier or qualifier combination role

Plugin required: Field Service Task Dependency (com.snc.fsm_task_dependency)

About this task

If a work order contains multiple tasks, you can create advanced dependencies that establish a relationship between the tasks to determine the order in which tasks are performed.

You can create dependencies among tasks of the same work order template.

This table explains the types of advanced task relationships and dependencies that you can create.

Dependency typeDescription
Finish to startIndicates that the successor (downstream) task should be started after finishing its predecessor (upstream) task.
Start after startIndicates that the successor (downstream) task must be started after starting its predecessor (upstream) task.
Start togetherIndicates that the successor (downstream) and predecessor (downstream) tasks must be started together.

Procedure

  1. Navigate to All > Product Catalog > Templates > Work Order Template.

  2. Create a new work order template.

  3. Navigate back to the list of work order templates.

  4. Select the work order template you created.

  5. In the Service Order Task Template Dependencies section, fill the form.

FieldDescription
SuccessorSelect a task whose start or end date is determined by its predecessor \(upstream\) task.
Dependency typeSelect a dependency relationship from the drop down list. The available options are:- Finish to start - Start after start - Start together
Use max lag timeSelect the check box to allow the maximum lag time between the tasks.
PredecessorSelect a task which determines the start or end time of its successor \(downstream\) task.
Maximum lag timeEnter the maximum delay or waiting time between tasks.Maximum lag time is the maximum delay allowed between the start of predecessor and its successor tasks.
Minimum lag timeEnter the minimum delay or waiting time between tasks.Minimum lag time is the minimum delay allowed between the start of predecessor and its successor task.
Order modelThis field displays the order model for the work order. This field can't be edited.
  1. Repeat this process for the remaining tasks.

  2. When you have defined the dependencies for all tasks, click Submit.

    After the work order task dependencies are defined, you can select the template when creating a new work order, and the tasks, along with the defined dependencies, will be inherited by the work order.