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Set up work orders and tasks › Configure › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Field Service Quality Management

Field Service Quality Management allows organizations to review work order tasks. It introduces the "Reviewer" role, who can review tasks and provide feedback. Reviewers can close tasks or send tasks back to agents when more information is needed.

Related topics

Review a task

Respond to a reviewed work order task

Field Service Quality Management components