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Plan calendar › Create a work order for the planned work › Manage work orders › Prepare work orders › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Cancel events using the planning calendar

Cancel a schedule occurrence and the work order events of its associated work plans through the planning calendar.

Before you begin

Role required: sn_fsm_planned_wm.planned_work_admin

Procedure

  1. Navigate to All > Field Service Management > Planned Work Management > Workspace

  2. Select the Planning calendar icon (

Image omitted: show-schedule-new.png
Planning calendar icon\).
  1. On the calendar, select the Show settings icon (
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gear icon\).

  1. In the Settings pane, fill in the fields.

  2. FieldDescription
    Group byCriteria used to organize assets, install base, configuration items (CIs), and locations into groups. The available values are Plan, Product model, Location, or None.
    Records per groupThe number of events to display per group on the calendar display
    Calendar events to showThe type of event to be displayed on the calendar, either schedule occurrences or work orders.

  3. Select Apply.

  4. Cancel the event.

ActionSteps
Cancel the schedule occurrenceOn the calendar, right-click the schedule occurrence event that you want to cancel, and then select Cancel schedule occurrence.
Cancel work order for the schedule occurrenceOn the calendar, right-click the schedule occurrence event, and then select Cancel work orders.
Cancel work order

Note: To display work order events, Work order must be selected in the Calendar event to show option in the Settings pane.

On the calendar, right-click the work order event, and then select Cancel work order.