Activate Time Recording for Field Service

You can activate the Time Recording for Field Service plugin (com.snc.wm_time_recording) for Field Service if you have the admin role.

Before you begin

• Time Recording for Field Service requires the following plugins. Ensure that these plugins are activated before you install Time Recording for Field Service.
  • Required ServiceNow plugins

    • Field Service Management (com.snc.work_management)

      Enables you to manage work requests that are performed on location by field service agents. For information, see Activate Field Service Management.

Role required: admin.

About this task

The following items are installed with Time Recording for Field Service plugin:

• Plugins
• Roles

For more information, see Time Recording for Field Service components.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the Time Recording for Field Service plugin (com.snc.wm_time_recording) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.