Use the Field Service Management dashboard
The Field Service Management overview module provides a dispatch map that displays tasks and links to the related task records.
Before you begin
Role required: dispatcher
Procedure
Navigate to All > Field Service > Overview.
The map view depends on whether or not the Field Service Management Geolocation Demo Data plugin (com.snc.work_management_geolocation.demo)is activated.
The dispatch map view with geolocation enabled groups tasks and agents by proximity and displays related records in pop-up windows on the map.
The dispatch map view without geolocation enabled shows individual tasks by state and displays related records in a separate window.
You can click elements within the reports to obtain more information without leaving the overview page.
Parent Topic:Monitoring operations in real time