Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Field Service Management

The ServiceNow® Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.

ExploreLearn about how managers, dispatchers, technicians, customers, and agents use Field Service Management.ConfigurePlan and configure your implementation.IntegrateExtend Field Service Management capabilities by integrating with other applications.UseManage work tasks performed on location. Collaborate between operations, field resources, and customers through mobile channels.ReferenceGet details about components like tables, roles, properties, and fields.AnalyzeAccess preconfigured dashboards with actionable data visualizations to monitor and improve your service.AutomateUse Now Assist for FSM to enhance user productivity and efficiency through proactive experiences using generative AI.

Additional resources

Learn more about what's new and changed in this release at Field Service Management release notes.
Log into your ServiceNow account and find additional information about implementing and deploying Field Service Management features at Now Create.
Connect with other Field Service Management users in the FSM community forum.
Work with an implementation specialist to streamline your Field Service Management setup process. To learn more, see the Customer Success Center.
Sign up for the ServiceNow Field Service Management training program and certification to learn about core Field Service Management functionality and release-specific features.
For information on how to begin setting up Field Service Management, see Configuring Field Service Management.