Unbundle a work order task bundle
Unbundle work order bundles if you want to group the subtasks differently or divide the work in another way.
Before you begin
Role required: wm_dispatcher
About this task
When you unbundle a work order task bundle, the work order task bundle enters a Canceled state. All work order tasks remain assigned to the same agent and are scheduled back-to-back.
Procedure
Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
Select the bundle.
| Bundle | Action |
|---|---|
| Single bundle | Select the bundle. |
| Multiple bundles |
|
- Select Unbundle.