Search for appropriate Field Service agents
Search for agents with specific attributes in Dispatcher Workspace so you can make appropriate assignments.
Before you begin
Role required: wm_dispatcher
Procedure
Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
Search for field service agents or skills.
| Search criteria | Description |
|---|---|
| Agent name | Type an agent name in the Search resources field and select the Search ( Image omitted: search_icon.png 2. Select a sort option to view the agents who meet the specific attributes and are available: Default, Distance, Skills, Parts, Auto Assign Rules. For more information, see Activate dynamic scheduling.Search.) icon.</td></tr><tr><td id="d141039e126"><strong>Rank Resources</strong></td><td>Rank resources by level of importance.1. Select the Rank Resources [Omitted image "rank-resources-icon-fsm.png"] Alt text: Rank resources. icon |
| Date | Select a date from the calendar to view agents who are available on the selected day. |
Result
Field service agents are listed based on the filter criteria. If agents aren’t available for the time period mentioned in the work order task, a message displays.
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