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Working on scheduled tasks › Using Dispatcher Workspace › Assigning tasks from Dispatcher Workspace › Scheduling and dispatching › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage scheduled tasks in Dispatcher Workspace

As a dispatcher, you can move scheduled tasks to the Assigned state or move them back to the Pending dispatch state in Dispatcher Workspace.

Before you begin

Role required: wm_dispatcher or wm_crew_moderator

Procedure

  1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.

  2. View the list of all scheduled tasks, including crew tasks, in the dispatcher group by selecting Scheduled Tasks in the Tasks filter.

  3. Assign or update a scheduled task.

OptionSteps
Assign a scheduled task
  1. Select a task card or a calendar event.
  2. Select the overflow icon.
  3. Select Confirm Assignment.
  4. Select Save.
Unassign a scheduled task
  1. Select a calendar event.
  2. Select the overflow icon.
  3. Move a scheduled task to the Pending dispatch state by selecting Unassign task.
Reschedule a scheduled task
  1. Drag and drop a scheduled task to a different time slot on the calendar.
  2. Select the Set to 'Assigned' check box.

Note: This option appears only if the scheduled task starts beyond the 12-hour threshold.

Edit the duration of a scheduled task
  1. Move to the side of the calendar event bar.
  2. Select and drag to adjust the start or end time of a task.

Note: The travel duration won’t be affected.

Remove time gaps between tasks
  1. Select and hold (or right-click) on a task in the calendar.
  2. Select Remove time gap.

Note: This feature is restricted when:

  • The task is the first of the day.
  • The task's status is in progress, closed complete, or canceled.