Activate Schedule Optimization
Activate the Schedule Optimization plugin (com.snc_schedule_optimization) for Field Service Management with the administrator role.
Before you begin
Role required: admin
Schedule Optimization requires a separate subscription from the rest of the ServiceNow AI Platform.
To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.
Schedule Optimization requires the following plugins. Ensure that these plugins are activated before you install Schedule Optimization.
Predictive Intelligence (com.glide.platform_ml)
Provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes.
Field Service Management (com.snc.work_management)
Adds a number of plugins related to agent scheduling and work order task management.
Map Integrations for Field Service (com.snc.app_fsm_map_integr)
Performs intelligent travel time estimates to allocate work order tasks to agents, taking into account both the agent's location and the task's location.
Role required: admin
About this task
The following items are installed with Schedule Optimization:
| Table | Description |
|---|---|
| Optimization Scope snc\_schedule\_optim\_optimization\_scope | Defines the qualifiers \(groups or territories\), tasks, and policies to be used during optimization |
| Scope Qualifier snc\_schedule\_optim\_scope\_m2m\_qualifier | Relates a group or territory to a scope |
| Optimization Batch snc\_schedule\_optim\_batch | Defines the optimization schedule for one or more scope |
| Optimization Feature snc\_schedule\_optim\_optimization\_constraints | Defines the objectives and constraints to be used in optimization policies Note: table is read only |
| Policies snc\_schedule\_optim\_policy | Container record for objectives and constraints that are used for optimization |
| Policy Configurations snc\_schedule\_optim\_policy\_configuration | A related list is table used to add objectives and constraints to a policy |
| Scheduling Attribute Configuration snc\_schedule\_optim\_sched\_attr\_config | Defines common optimization settings to be used by intraday configurations or optimization batches and scopes |
| Intraday Configuration snc\_schedule\_optim\_intraday\_config | Defines the default scheduling attribute configuration, the default processing window and flow for intraday optimization |
| Intraday Qualifier snc\_schedule\_optim\_intraday\_m2m\_qualifier | Relates a group or territory to an intraday configuration |
| Intraday Attribute Override snc\_schedule\_optim\_intraday\_m2m\_sched\_attr\_config | Overrides the default scheduling attribute configuration or default processing window for a particular group or territory |
| Intraday Job Qualifier wm\_intraday\_job\_m2m\_qualifier | Relates a group or territory to an intraday job |
| On-Demand Optimization Applicable Policies snc\_schedule\_optim\_attr\_m2m\_policy | Defines the alternate policies eligible for an on-demand optimization run for a particular scheduling attribute configuration |
For more information, see Configuring Schedule Optimization.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the Schedule Optimization plugin (com.snc_schedule_optimization) using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.