Using Dispatcher Workspace › Assigning tasks from Dispatcher Workspace › Scheduling and dispatching › Use › Field Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Show that an agent is busy with a non-work order event

Block time on agent calendars for events that aren’t related to work orders.

Before you begin

Role required: wm_dispatcher

About this task

Dispatchers can use non-work order personal events to show an agent is busy. For example, if an agent is in training all day, you can use a personal event to show an agent is busy on the calendar in Dispatcher Workspace.

For information on editing or deleting personal events, see Edit or delete an event.

Note: You can't create recurring personal events.

Route optimization doesn't change when personal events are scheduled.

Procedure

Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
Select the

Image omitted: event-manage-coral.png
Event management **Event Management** icon.

On the form, fill in the fields.


User	The user that the event applies to. You can add more than one user to the event.
Event title	The title of the event shown on the calendar in Dispatcher Workspace.
Type	The type of event you're creating.
Allow double booking with tasks	Allows the task to be scheduled at the same time as existing work order tasks.Note: If you don’t allow double booking, and the event is at the same time that the agent has a scheduled work order task, or the travel time overlaps with a schedule work order task, then the task they’ve assigned is unassigned. Allow double booking with tasks is only available if you have workforce optimization configured.
Show as	The status that shows for the agent or agents during the event.Note: Show as is only available if you don't have workforce optimization configured.
Start	The start time for the event
End	The end time for the event.
All day event	Option to indicate that the event lasts the entire day.
Location	The location that the event takes place in.Note: Locations on events are only available if you have workforce optimization configured. Locations for events are only available for events that have the Type set to Meeting or Training.
Time zone	The time zone is determined by the person that is added to the event. If there's more than one person added to the event, then the location of the first person added determines the time zone. If you update the location of the event, then the time zone of the location you entered is used.

Select Save.