Configuring Intraday schedule automation

Intraday schedule automation updates agents schedules to maximize productivity during their shift.

Configuration overview

1. Activate intra-day schedule automation

   Administrators must activate the intra-day schedule automation plugin before changing any values.

2. Copy intraday schedule automation flows

   Copy the intra-day schedule automation flows and change only the copies. This practice ensures that you can copy the originals again if something happens to the versions you configure.

3. (Optional) Change the value for agents being considered early or late

   Update the value that triggers a notification to the dispatcher indicating whether an agent is early or late.

4. (Optional) Change the time that determines whether an agent has acted

   Update the value that determines whether an agent has acted.

5. (Optional) Delete a flow

   If you do not need a flow installed with intra-day schedule automation, you can delete it.

6. Activate a flow

   Activate the flows when you want to add the configurations to your instance.