Activate dynamic scheduling
Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management).
Before you begin
Role required: admin
About this task
The Field Service Management plugin activates the Dynamic Scheduling plugin (com.snc.dynamic_scheduling) and adds the following module to the Field Service menu in the application navigator: Field Service > Administration > Dynamic Scheduling Configuration.
The following tables are installed with dynamic scheduling:
| Table | Description |
|---|---|
| Constraint \[scheduling\_constraint\] | Stores the unassignment constraints for the dynamic scheduling feature. |
| Dynamic Scheduling Configuration\[dynamic\_scheduling\_config\] | Stores the configurations for the dynamic scheduling feature. Configurations include the selected task table, task filters, task ordering rules, and task unassignment constraints. |
| Task Filter\[dynamic\_schedule\_task\_filter\] | Stores the task filters for a dynamic scheduling configuration. Filters identify a list of tasks to be assigned using dynamic scheduling. |
| Task Ordering Rule \[task\_ordering\_rule\] | Stores the task ordering rules for a dynamic scheduling configuration. Ordering rules prioritize the list of tasks identified by the task filters. |
| Un-Assignment Constraint\[unassignment\_rule\] | Stores the task unassignment constraints for a dynamic scheduling configuration. Constraints prevent a task from being unassigned even if it is of lower importance based on the task ordering rules. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.